Returns & Refunds

Our Returns Policy

We want you to be satisfied with your purchase. This Returns & Refunds Policy outlines your rights and our obligations under the Australian Consumer Law.

Change of Mind

AuctionBargain does not generally provide refunds or exchanges where you simply change your mind, make an incorrect choice or no longer want a product.

Please choose carefully and review the product information before placing your order.

This policy does not affect any rights you may have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Please contact us if a product is:

• faulty or defective;
• not of acceptable quality;
• damaged during delivery;
• materially different from its description;
• not fit for a purpose made known to us; or
• different from the product you ordered.

Where a product has a major failure, you are generally entitled to choose between a refund or replacement.

Where a problem is not a major failure, we may provide an appropriate remedy such as repair, replacement or another remedy permitted under the Australian Consumer Law.

How to Resolve a Problem With an Item

1. Contact us: Email our customer service team with your order number, a description of the issue and any photographs or other information that may help us assess the problem.
2. We will review the issue: We will assess the information provided and may request additional information or arrange to inspect or return the product where reasonably necessary.
3. Return the item if required: If the product needs to be returned, we will provide appropriate return instructions. Where the product is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law, we will meet reasonable return costs where required by law.
4. Resolution: We will provide the remedy required by the Australian Consumer Law or another remedy agreed with you.

Any store credit offered by us is optional and does not replace a customer's right to a refund or other remedy where the Australian Consumer Law provides that right.

Reporting a Problem

Please contact us as soon as reasonably possible after becoming aware of a problem with your order.

For products damaged during delivery, notifying us promptly and providing photographs of the packaging can help us investigate the issue with the relevant supplier or carrier.

For incorrect products, prompt notification also helps us arrange replacement or return more quickly.

Any administrative reporting timeframe stated by AuctionBargain does not exclude, restrict or replace rights available to customers under the Australian Consumer Law.

Return Shipping Costs

Where a product is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law, we will meet reasonable return costs as required by law. Change-of-mind returns are not offered.

Refund Processing

Approved refunds are generally processed to your original payment method within 5 business days. Depending on your provider, it may take 3 to 10 business days for funds to appear. Your rights under the Australian Consumer Law are not affected by any administrative processing time.

Your Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

For a major failure with goods, you are entitled to choose a refund or replacement and may also be entitled to compensation for other reasonably foreseeable loss or damage.

For a failure that is not major, we are entitled to provide an appropriate remedy within a reasonable time.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any right or remedy available under the Australian Consumer Law.