Privacy Policy

This Privacy Policy explains how AuctionBargain, a registered trading name of Confidia Pty Ltd (ACN 641 060 782), collects, uses, discloses, and protects your personal information. We are committed to compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

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We may collect the following types of personal information:

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• Identity information: your name, date of birth, and any details you provide when creating an account.
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• Contact information: email address, phone number, and delivery address.
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• Transaction information: details of products you purchase, payment method, and order history.
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• Technical information: IP address, browser type, device information, and browsing behaviour on our website.
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2. How We Collect Information

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We collect personal information directly from you when you:

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• Create an account or place an order on our website.
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• Contact us via email, phone, or our online contact form.
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• Subscribe to our newsletter or marketing communications.
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We may also collect information automatically through cookies and similar technologies when you browse our website.

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3. Why We Collect Your Information

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We collect and use your personal information for the following purposes:

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• Processing and delivering your orders.
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• Communicating with you about your order, account, or inquiries.
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• Improving our website, products, and customer experience.
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• Sending marketing communications (with your consent, where required).
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• Complying with legal obligations, including Australian taxation and consumer law.
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4. How We Store and Protect Your Information

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We take data security seriously. Your personal information is stored on secure servers located in Sydney, Australia. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect against unauthorised access, modification, or disclosure.

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We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law.

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5. Disclosure of Your Information

We do not sell, rent or trade your personal information.

We may disclose personal information where reasonably necessary to operate AuctionBargain and fulfil customer orders, including to:

• payment providers and financial institutions involved in processing payments;
• Australian and overseas suppliers and fulfilment partners where required to process or dispatch an order;
• shipping, freight, postal and courier providers;
• technology, hosting, security and other service providers;
• professional advisers where reasonably required; and
• government agencies, regulators, courts or other parties where disclosure is required or authorised by law.

Where information is provided to a supplier, fulfilment partner or delivery provider, we will limit the information disclosed to what is reasonably necessary for the relevant purpose.

6. Overseas Disclosure

AuctionBargain's primary website and customer information systems are hosted in Australia.

However, some products sold through AuctionBargain are supplied or fulfilled by international partners. Where an order is dispatched directly from an overseas supplier or fulfilment partner, we may need to provide information such as the customer's name, delivery address, contact telephone number and relevant order details to that partner so the order can be fulfilled.

Some technology or other service providers used by AuctionBargain may also process information outside Australia.

Where personal information is disclosed to an overseas recipient, Confidia Pty Ltd will take reasonable steps, as required by the Australian Privacy Principles, to ensure that the information is handled appropriately and consistently with applicable Australian privacy requirements, subject to any exceptions permitted by law.

We do not provide overseas suppliers or fulfilment partners with information that is not reasonably required to process or deliver the relevant order.

7. Cookies

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Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand site usage, and improve functionality. You can disable cookies in your browser settings, though this may affect certain features of our website.

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8. Access and Correction

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Under the Australian Privacy Principles, you have the right to:

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• Request access to the personal information we hold about you.
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• Request correction of any inaccurate or out-of-date information.
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To make an access or correction request, please contact us at the details below. We will respond within a reasonable timeframe, generally within 30 days.

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9. Complaints

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If you believe we have breached your privacy rights or the Australian Privacy Principles, please contact us immediately. We take all privacy complaints seriously and will investigate and respond within a reasonable timeframe.

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If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

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10. Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page. We encourage you to review it periodically.

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11. Contact Us

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For any questions, access requests, or complaints regarding your privacy, please contact our Privacy Officer:

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• Email: [email protected]
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• Mail: Confidia Pty Ltd, Unit B1, 13-21 Mandible Street, Alexandria NSW 2015, Australia
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Last updated: July 2026