Delivery Information
Free Shipping Australia-Wide
We offer free standard shipping on all orders to addresses within Australia. There are no minimum purchase requirements and no hidden delivery fees — the price you see is the price you pay, including delivery.
Where Your Order Ships From
To provide you with the widest possible product range at competitive prices, we maintain inventory across multiple locations:
- Domestic Stock: Where an item is available in our Australian warehouse, your order will be dispatched locally with the fastest available delivery time.
- International Fulfilment: Where an item is not currently held in domestic stock, your order will be fulfilled directly from our manufacturing and supply partners’ international warehouses. This allows us to offer a far greater selection of products than would be possible from a domestic-only inventory.
Each product listing indicates the expected dispatch and delivery timeframe based on its fulfilment location. Please check the product page for the most accurate estimate for your item.
Delivery Timeframes
| Fulfilment Type | Typical Dispatch | Typical Delivery |
|---|---|---|
| Australian warehouse stock | 1–2 business days | 3–7 business days |
| International partner warehouse | 2–5 business days | 7–21 business days |
These timeframes are estimates based on normal operating conditions. Delivery to regional and remote areas may take additional time. During peak periods (such as holidays and sale events), dispatch and delivery may take longer than usual.
International Shipping
Items fulfilled from our international partner warehouses are shipped via reputable international carriers with full tracking where available. Customers are responsible for any customs duties, taxes, or import charges that may apply in the destination country. We recommend checking your local customs regulations before ordering.
Tracking Your Order
Once your order is dispatched, you will receive a confirmation email with tracking information where available. You can track your delivery through the carrier’s website. Some international shipments may have limited tracking visibility during the overseas transit phase — tracking typically updates once the parcel reaches Australian soil and is scanned by the domestic carrier.
Multiple Items
If your order contains multiple items, they may be shipped separately from different fulfilment locations. You will receive separate dispatch confirmations and tracking details for each shipment. There is no additional charge for split shipments.
Delivery Issues
If your order does not arrive within the estimated timeframe, or arrives damaged, please contact us within 48 hours of delivery (for damaged items) or within 7 days of the estimated delivery date (for non-delivery). We will investigate and work with our carriers and partners to resolve the issue promptly.
For any delivery inquiries, contact our support team at [email protected].
Last updated: July 2026